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Owned and operated by Nurse Carice LLC, our team is ready to answer questions about tubs, orders, or installations.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days after placement. Once in transit, you can expect delivery within 5 to 8 business days within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your tub's journey right to your doorstep.
What is your return policy?
If your tub arrives damaged or is not what you expected, please contact us within 30 days of delivery. We will walk you through every step of the return or exchange process to make it simple.
Can I exchange my tub for a different model?
Yes, exchanges are available for unused tubs in their original packaging. Reach out to our team with your order number and the model you would like instead, and we will coordinate everything for you.
What is the difference between a walk-in tub and a whirlpool tub?
Walk-in tubs feature a low-entry door for easy access, making them ideal for those who value safety and comfort. Whirlpool tubs include water jets designed to provide a soothing, spa-like bathing experience.
How do I know which tub size fits my bathroom?
Each product page includes detailed dimensions and installation requirements. If you need additional guidance, send us your bathroom measurements and our team will help you find the right fit.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment to You
Timely Responses
Our team aims to reply to every inquiry within one business day so you are never left waiting.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Quality You Can Trust
Every tub is carefully inspected before shipping to ensure it meets our standards for durability and finish.
Free Continental Shipping
Most orders ship free within the Continental U.S., with no order minimum required.
